Because IT service management shouldn’t run on chaos and hope
What it is
ISO 20000-1 is a service management standard for organizations that deliver IT services. It helps organizations deliver reliable, consistent IT services by putting a rigid structure around planning, delivery, and support, effectively turning reactive firefighting into proactive control while reducing avoidable downtime.
When to use it
Use this add-on when your organization provides managed services, tech support, IT operations, or platform services where service quality and uptime need to be actively managed and demonstrated. When paired with ISO 27001, it ensures your IT service management doesn’t run on chaos and hope, but on predictable, auditable workflows.
What it adds
It adds formalized service management practices directly to your ISMS, including structured planning, service delivery, incident tracking, change management, and service level commitments. Because security and service quality are deeply connected, this add-on strengthens your operational backbone by providing:
- Step-by-step instructions on how to update an existing ISO 27001 implementation to achieve full ISO 20000-1 compliance.
- Maximum efficiency by reusing existing ISO 27001 clauses wherever possible to keep your management system lean.
- 26 extra clauses entirely unique to the ISO 20000-1 standard (including clauses 8.2 through 8.5, 9.3, and 9.4).
- Clear impact indicators for each new clause, comparing them directly to your current ISO 27001 baseline.
- All necessary sample documentation and practical implementation instructions.
Add-ons can be used together with Instant 27001 for Confluence or Microsoft 365 (ISOPlanner). Instructions for installation and implementation are provided.
Relevant for
- Managed service providers
- IT service providers
- Cloud and hosting companies
- Internal IT organizations
- Organizations with formal service level commitments
Pricing
€ 1 495
All prices are excluding applicable taxes and subscription fees for Confluence, Microsoft 365 or ISOPlanner.