Warning
Restoring a backup into an existing Jira site will overwrite all data (projects, items etc). If you want to preserve this data, refer to Importing Jira Companion in an existing site.
1. Importing the projects
You need to be logged in as a site administrator.
- Navigate to Settings (⚙) > System
- Under Import and export, select Import Jira Cloud
- Leave the option Merge with existing cloud users ticked
- Click Import data and upload the provided backup file
- Importing the backup will take a few minutes
It is not necessary to import media files separately (as they are included in the backup file)
- Go to Projects > View all projects to make sure the Jira Companion projects are there
2. Importing the automation rules
Lastly, the automation rules should be imported into your (production) Jira site.
- Download and unzip the latest version of the automation rules ↗️
- Select Settings (⚙) > System > Automation > Global automation
- Select … > Import rules
- Click Upload JSON and select the .json file
- Select all rules and accept the proposed restrictions:
- Click Next and then Let’s do this
- Do not forget to enable the new rules:
3. Removing unnecessary users
When restoring a backup file, Atlassian will automatically add users that are referenced in the backup (e.g. authors of the content) to your site. While this is harmless in itself (these users do not get product access, nor do they receive invitations) we still recommend you to double check User Management (admin.atlassian.com ↗️) and remove these users:
You must be logged in to post a comment.